EVENTS

Product Resources

Technical Support (RMA)

RMA Request Form

Use the below form for Americas RMA Request. For other regions, click here.

This form will assist you in returning your Pioneer product. You will receive an RMA number and instructions on how to return your product. Please do NOT return your product prior to receiving a valid RMA number. Packages without valid RMA numbers will be refused. Please fill out the form below.

RMA Terms

  1. The RMA# is valid for 10 business days from the day the RMA is approved.
  2. One RMA request is for one product at a time. If you need RMAs for multiple products, please complete a new form for each product.
  3. The complete form must be provided for immediate RMA process.
  4. The RMA# must be placed on every package. Packages without an RMA# will be refused and returned at customer’s expense. Improper packaging could result in the refusal of the RMA.
  5. Pioneer is not responsible for peripherals attached to the unit that is not part of the RMA item. It is recommended that you disconnect and remove unrelated items prior to shipment.
  6. Our standard method of shipping is UPS Ground.
  7. The warranty starts from the date of Pioneer’s original invoice. If you purchased from our distributor, please consult with them about their RMA policy.
  8. Since the service procedure may involve reformatting hard drives, reinstalling operating systems, or the deletion of files, Pioneer is not responsible for any malfunction, crashes, deletion, or installation of customer’s software/database.
  9. If the product is out of warranty, there will be a minimum evaluation charge of $90 per system.
  10. If the customer does not claim the product and paid all charges due within sixty (60) days after being notified by Pioneer, Pioneer will consider the product is abandoned. Pioneer may dispose of the customer product in accordance with applicable provisions of law. Pioneer reserves its statutory and any other lawful liens for unpaid charges.

Customer Information

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Defective Product Information

Your request is being processed. You will receive an RMA number and further instructions on how to return your product. Do NOT return your product prior to receiving a valid RMA number. Packages with invalid RMA numbers will be refused.

There was an error processing your request. Please try again.