December 2012 – Shreveport, Louisiana based restaurant group, Classic Restaurants, LLC is a family business that is a decade in the making owned by Alex, Mitch, and Brandon Fanning. Classic Restaurants owns highly regarded chicken franchises called Southern Classic Chicken with locations across Louisiana and Texas. “Serving Southern Fried Chicken & Hand Bread Chicken Tenders” is their mantra since that is what they do and what they do best. Reading Southern Classics online reviews the past several years seemingly put them second to none, but their POS systems at the time unfortunately said otherwise. When 3 Southern Classic Chicken locations were no longer able to service their cash register systems, all they had to do was call on their POS partner Knowles Business Machines (KBM), only 80 miles north in Texarkana, Arkansas.

KBM is a POS company that does it all by offering everything from sales, support, and service for every product they sell and have been helping the POS needs of the tri-state region of Texas, Louisiana, and Arkansas for almost 40 years. Knowles Business Machines has long provided service and installations for Classic Restaurant’s POS hardware and software needs. Andy Gauntt, who is head of Sales and Marketing at KMB, said that “Comtrex Systems software was actually installed in the first Southern Classic Chicken location in 2009, and then discontinued with the POS hardware they were using. When they started updating 2 existing locations, and needed help with a third new location that just opened in November 2012”, Southern Classic Chicken called on KBM.

The Comtrex POS 2100 software that was used was installed on the 15″ S-Line with an integrated EPSON® printerhardware terminal. Combined with the simplicity of the front of house software from Comtrex, the flexibility and ease of use was light years ahead of Southern Classic Chickens old POS hardware and software systems. The Pioneer 15” S-Line Series redefines the all-in-one by integrating a thermal receipt printer into a touchcomputer. Its compact design allowseasy setup and saves precious counter space by reducing cable clutter. One of the definitive features of the S-Line is the printer’s patented tool-less “slider” design, allowing the printer to be easily replaced in the field in about a couple minutes without affecting the entire system (watch video). Multiple S-Line terminals were installed, as well as the 15” Stealth-M5terminal, and with its compact footprint the terminal was easily wall mounted in one of the Southern Classic Chicken locations. Additional features include Wi-Fi wireless network, credit card reader, magnetic stripe reader, biometric fingerprint reader, integrated customer display, integrated barcode scanner, CD/DVD drive, privacy filter, and webcam.

Andy went on to say that “with any installation, using an All-in-One POS solution is power for the unit, and also the installation of a printer with its own power supply. The Pioneer POS 15” S-Line Series with the integrated EPSON® printer provided not only one power supply for both, but the power supply is located within housing of the unit, leaving only a power cord to plug in.” By utilizing the Comtrex POS-2100 software integrated with the S-Line, the actual interface was easily converted to Southern Classics needs for each individual location. Andy went on to say that, “With the introduction of a touch screen, the improvement of order entry is now faster; versus using a keyboard based cash register, and integrated credit card transactions are now faster using the internet and reducing time and errors.” Also, the Comtrex software allows for easy transfer of menu items for payment and split bills, making it a simple “‘touch and drag’ operation.”

”With almost all the stores changing over to Comtrex POS-2100 and Pioneer POS, all stores now share the same operations of software and hardware“, Adam concluded. Onsite training only took 2 days total and Southern Classic Chicken was able to go live within only 2 weeks. From the looks of it, the installation was another ‘classic’ success story thanks to Andy at KBM and Pioneer POS.

About Pioneer POS

Pioneer POS Inc. designs and manufactures a complete line of industry specific all in one computers, touch screen monitors, and kiosks. Founded in 1994 and based in California, Pioneer POS manufactures its solutions from start to finish in the USA which are deployed in Healthcare, Retail, Hospitality, and Gaming applications. Pioneer POS has built an exceptional reputation with its customers and reseller partners for superior flexibility and responsiveness to customer needs including short lead times, long product life cycles (minimum of 5 years), easy customization, and quick turnaround. Pioneer POS sells through qualified technology resellers throughout the US and globally.

About Comtrex

Comtrex was founded in 1982, and there have been over 60,000 Comtrex POS terminals installed worldwide, representing approximately 15,000 installations. Comtrex products are marketed and sold through a network of authorized dealers in the United States, Canada, Europe and Australia. Comtrex offers the stability and reliability that comes from dealing with an established company with over 25 years of experience in the design, development, manufacture, supply and support of electronic POS terminals, management software and peripheral equipment. Our customers are in the hospitality industry and include quick service food establishments, bars, bistros, cafeterias, full service restaurants and institutional food service operations. In Addition to sales, marketing and customer support efforts, design, development and assembly activities are accomplished at its headquarters in New Jersey.

To learn more visit http://www.comtrex.com